How a microchip works

If your microchipped pet is found and taken to a veterinary clinic, pound, shelter or any other organisation that has a microchip scanning device:

  • Your pet will be scanned for a microchip
  • The organisation will call our 24 hour hotline (1300 734 738) and quote your pet’s unique microchip number from the scanning device
  • One of our call centre operators will search our national pet database for your records and advise the caller of your contact details
  • You will then be contacted by the organisation and reunited with your pet.